Withdrawals/cancellation within 48 hours of registration and before the program starts, $40 administration fee will be charged and the remaining balance will be refunded.
Withdrawals/cancellation after 48 hours of registration and before the program starts, $40 administration fee will be charged and the remaining balance will be kept as credit in the account for future registrations.
There will be no administration fee for transferring from one program to another (subject to availability of space).
Cancellation due to medical reasons - please email a doctor’s note to info@flip-factory.com. Once the note is received, we will process the refund. No administration fee will be charged.
Programs are subject to cancellation due to insufficient registrations. Customers will be notified and will receive a full refund.
Once the program has started:
Once the program has started, there will be no cancellation except for medical reasons. A prorated refund from the date of notification will be processed once a doctor’s note is received.
If you have any concerns after the program has started, please email info@flip-factory.com or call (403) 265-2656 to discuss.
*Refunds will not be provided after the 48 hour grace period without a doctor’s note.
Flip Parties & Bookings Cancellation Policy
When booking for a party, full payment for the base package must be made upon booking.
Add-ons for additional guests or toys can be made up to 1 week before the party date by contacting Flip Office.
If cancellation within 48 hours of booking - $40 administration fee will be charged and the remaining balance will be refunded.
There will be no administration fee for transferring from one party date to another (subject to availability).
If cancellation after 48 hours of booking up till 2 weeks prior to the party date - $100 cancellation fee will be charged and the remaining balance will be refunded.
If cancellation less than 2 weeks prior to the party date - No cancellation or refund.
If you have any concerns, please email info@flip-factory.com or call our office at (403) 265-2656 to discuss.
Office Hours
Sunday: 9:00AM - 4:00PM
Monday: 2:00PM - 8:00PM
Tuesday: 2:00PM - 8:00PM
Wednesday: 2:00PM - 8:00PM
Thursday: 2:00PM - 8:00PM
Friday: CLOSED
Saturday: 9:00AM - 4:00PM
Gym Hours
Sunday: 8:30AM - 7:30PM
Monday: 3:30PM - 9:30PM
Tuesday: 10:00AM - 9:30PM
Wednesday: 3:30PM - 9:30PM
Thursday: 3:30PM - 9:30PM
Friday: 4:00PM - 8:00PM
Saturday: 8:30AM - 7:30PM
Days Closed
May 20th, 21st & 22nd
June 20th - July 2nd (Closed to the public, open for bookings & field trips)
August 5th - 13th
August 31st - September 8th
September 30th
October 8th & 9th
October 31st
November 11th & 12th
December 22nd - 8th
Flip is a truly unique facility and organization. Drop by for a tour to see what we can offer you!