COVID-19 Cancellations

March 16, 2020
RE: Spring Break Camp (March 23 - 27)

To my valued customers,

I am disappointed to announce that we will not be running our Spring Break Camp next week – March 23 to 27. Flip Factory will remain closed until April 6, at the earliest. We were holding on to hope that we would be able to provide families with quality child care, but ultimately the health and safety of our participants and staff comes first.

I am optimistic that Flip Factory will continue to offer families with quality programs again in the not-so-distant future. For the time being, I feel that organizations such as Flip Factory and the community must work together to support each other and minimize the effects of COVID-19.

Thank you for your understanding and ongoing support of Flip Factory

Sincerely,

Darlene Traviss

Flip Factory Founder, Owner, & CEO

 


March 15, 2020
RE: Winter Session (March 16 - 20)

To my valued customers, 


In light of the announcement made by Premier Kenney at 4:30 PM today regarding school closures, I have chosen to also close Flip Factory effective immediately. There will be no classes offered Monday, March 16 through Friday, March 20. The Tot Spot will remain closed until further notice. 

Members will receive a credit to account for the missed class. 

By the end of the day on Monday, March 16, I will make a decision on whether or not Spring Break Camps will be running for the week of March 23 - 27. 

Thank you for your understanding and continued support of Flip Factory. 

Sincerely, 
Darlene Traviss
Flip Factory Founder, Owner, & CEO


Changes to our Cancellation Policy regarding COVID-19

We will be temporarily changing our cancellation policy for classes missed due to illness. If a participant has missed a class due to illness or quarantine we will credit your account for the class cost. Request forms can be found here
We will also be relaxing our cancellation policy regarding birthday parties and Spring Break Camp. Cancellation fees will be waived and a full credit on file will be issued to your account. For more information or to request a cancellation for a party or camp please email our office at info@flip-factory.com.
  
Please note that we will be providing a Credit on File. This credit can be used toward any future class, camp, booking, drop in, or anything else that Flip Factory offers. It is fully transferable and will never expire. 
 
Credit request form for missed Winter Session classes: Credit Request Form
Cancel a birthday party, Spring Break Camp, Spring sessionSend a notice in writing