COVID-19 Cancellations

April 7, 2020
To my valued customers,

I apologize for not following up sooner. Like many of you, I am going through a range of emotions: denial, shock, frustration, fear, sadness…..but also hope and optimism. I want to see Flip Factory continue! Together we have built such a unique and valued community of individuals who derive a great deal of satisfaction and fulfillment through our programs. Flip Factory is not just a business.  Flip Factory has been a positive game changer in the lives of many.

I cannot guarantee what the future holds for Flip Factory. I do know that I am committed to providing kids of all ages with activities to help them grow and thrive. That being said, the reality is that I have laid off 30 staff members, I have cancelled the last week of our winter session, our spring break camps and now our spring session. Sleep-overs and birthday parties have also fallen by the wayside. I know that members have registered and paid for these programs in good faith. In a perfect world, I would issue refunds – not credits – to everyone affected by our cancellations.

Unfortunately, we are very far away from a perfect world at the moment. The best I can do is provide my customers with a credit to account for the time being. My goal is to eventually repay all who have requested a refund. And, ideally, continue to provide your family with programs and a training space for the long term. I am optimistic that support from our provincial and federal governments, support from individuals and support from our landlord coupled with my commitment to do what is necessary to see Flip Factory through these challenging times will yield favorable results. 

Please continue to stay safe, stay strong and have faith.

 

Thank you,

 Flip Factory Founder, Owner, & CEO

March 16, 2020
RE: Spring Break Camp (March 23 - 27)

To my valued customers,

I am disappointed to announce that we will not be running our Spring Break Camp next week – March 23 to 27. Flip Factory will remain closed until April 6, at the earliest. We were holding on to hope that we would be able to provide families with quality child care, but ultimately the health and safety of our participants and staff comes first.

I am optimistic that Flip Factory will continue to offer families with quality programs again in the not-so-distant future. For the time being, I feel that organizations such as Flip Factory and the community must work together to support each other and minimize the effects of COVID-19.

Thank you for your understanding and ongoing support of Flip Factory

Sincerely,

Darlene Traviss

Flip Factory Founder, Owner, & CEO

 


March 15, 2020
RE: Winter Session (March 16 - 20)

To my valued customers, 


In light of the announcement made by Premier Kenney at 4:30 PM today regarding school closures, I have chosen to also close Flip Factory effective immediately. There will be no classes offered Monday, March 16 through Friday, March 20. The Tot Spot will remain closed until further notice. 

Members will receive a credit to account for the missed class. 

By the end of the day on Monday, March 16, I will make a decision on whether or not Spring Break Camps will be running for the week of March 23 - 27. 

Thank you for your understanding and continued support of Flip Factory. 

Sincerely, 
Darlene Traviss
Flip Factory Founder, Owner, & CEO


Changes to our Cancellation Policy regarding COVID-19

We will be temporarily changing our cancellation policy for classes missed due to illness. If a participant has missed a class due to illness or quarantine we will credit your account for the class cost. Request forms can be found here
We will also be relaxing our cancellation policy regarding birthday parties and Spring Break Camp. Cancellation fees will be waived and a full credit on file will be issued to your account. For more information or to request a cancellation for a party or camp please email our office at info@flip-factory.com.
  
Please note that we will be providing a Credit on File. This credit can be used toward any future class, camp, booking, drop in, or anything else that Flip Factory offers. It is fully transferable and will never expire. 
 
Credit request form for missed Winter Session classes: Credit Request Form
Cancel a birthday party, Spring Break Camp, Spring sessionSend a notice in writing